Refund policy
Return & Refund Policy
To The Moon & Back Co.
We appreciate your business and want you to love your purchase! Please review our return and refund policy carefully before placing your order.
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All Sales Final / Approval Required
All sales are considered final unless a return or refund is approved directly by To The Moon & Back Co.
Refunds will not be issued or processed unless they are first approved by management after review of the request.
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Return Eligibility
Returns or exchanges may only be considered in cases such as:
- Wrong item received
- Item arrived damaged or defective (must be reported within 3 days of delivery)
- Other issues approved on a case-by-case basis
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Return Request Process
To request a return or refund:
- Contact us at [Your Business Email] or Facebook Page
- Include your order details and clear photos of the item (if applicable)
- Wait for approval before sending anything back
Do not return items without prior approval. Unauthorized returns will not be accepted.
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Refunds
- Approved refunds will be processed using the original payment method when possible.
- Shipping costs are non-refundable.
- Refund approval is solely at the discretion of To The Moon & Back Co.
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Exchanges
If approved, exchanges may be offered instead of refunds depending on stock availability.
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Non-Returnable Items
The following items are not eligible for return:
- Sale items or clearance items
- Pre-order items
- Items worn, washed, or damaged by the customer
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Shipping Issues
We are not responsible for lost, stolen, or delayed packages once they have been shipped. Please contact the carrier directly for delivery concerns.
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Contact Us
If you have any questions or concerns, please reach out:
To The Moon & Back Co.
Email: [madisoncalvert96@gmail.com]
Facebook: [To The Moon & Back Co.]