Shipping policy

Shipping Policy

To The Moon & Back Co.

Thank you for shopping with To The Moon & Back Co.! We are committed to providing quality products and excellent service. Please review our shipping policy below.

Processing Time

  • Orders are processed within 2-5 business days after payment is received unless otherwise stated on the product listing.
  • Pre-order items may require additional processing time. Estimated arrival times will be listed in the product description.

Shipping Rates

  • Standard shipping is $6.00 per order unless otherwise noted.
  • Shipping costs are calculated and added at checkout.

Delivery Time

  • In-stock items typically arrive within 3-7 business days after shipment.
  • Pre-order items generally arrive within 4-6 weeks after the order deadline and payment confirmation.
  • Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other unforeseen circumstances.

Order Tracking

  • Customers will receive tracking information via email once their order has shipped, when available.

Local Pickup

  • Local pickup is available for customers in designated areas.
  • Pickup details and arrangements will be provided after purchase.

Lost, Stolen, or Delayed Packages

  • To The Moon & Back Co. is not responsible for packages lost, stolen, or delayed once they have been transferred to the shipping carrier.
  • Customers should contact the carrier directly regarding delivery issues.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information.
  • Orders returned due to an incorrect address may require additional shipping fees for reshipment.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

To The Moon & Back Co.
Email: [madisoncalvert96@gmail.com]
Facebook: [To The Moon & Back Co.]

Thank you for supporting To The Moon & Back Co. We appreciate your business and look forward to serving your family! 🌙✨